Refund and Returns Policy


We are not able to accept returns for refund of medicines.

How to Return non-medicinal Items

You can return them either by post; within 14 days of notifying us that you wish to return your items. Items must be in the original packaging with the seals unbroken.

To return items by post please repackage them carefully and return them to:
123 Meds, 59 Kingsley Road, Frodsham, Cheshire WA6 6SJ

Damaged and Faulty Items

In the unlikely event that you receive a Product or Medicine which is not what you ordered or which is damaged or defective, or the wrong quantity is received, we shall make good any shortage or non-delivery within our control, replace or repair any damaged or defective product (or Medicine as applicable), or refund to you the amount you paid for the product or medicine.

You must post them back to us unless we inform you that returning is not necessary.

Please call Customer Services team on 01928 735188 or email [email protected] or write to Us at 123 Meds, 59 Kingsley Road, Frodsham, Cheshire WA6 6SJ.

Prescription-Only-Medicines: If you have been provided with the wrong prescription-only-medicines (POMs) or upon receipt of delivery, the packaging is damaged or could have been tampered with, please let us know immediately and do not use them. We shall advise you in regards to the appropriate disposal and re-ordering. If you have paid for your POMs, you will be refunded any amounts due if the prescription-only-medicines are wrong, damaged or faulty. You are not otherwise entitled to cancel an order for a prescription-only-medicine and receive a refund if you simply change your mind.


Your refund will be processed once we receive your returned items. Refunds are credited to the original card you paid with and will take approximately 5-7 working days to be credited to your account, depending on your card provider.

We will refund any standard postage paid on orders returned in full. We do not refund postage on return of part order.